How to Use VoIP
VoIP, or "Voice over Internet Protocol", could very well be the next revolutionary wave in the IT field. But how many of us lay consumers really know how to make efficient use of the VoIP technology, the latest in-thing in town?
Figure out which of three categories of[...]
How to Speak Professionally on the Phone
How many times have you spoken with someone on the phone and thought how unprofessional he or she was? Make sure others are not saying the same about you by following these simple steps listed below:
Answer the phone in as few rings as possible. No[...]
How to Migrate to IP Telephony
A successful conversion to IP telephony requires the right products, people, and processes, all working in concert. Often when an organization considers change that impacts every employee, such as an enterprise-wide IP telephony implementation, the process tends[...]
There are many situations where you will be called upon to answer the phone. Knowing proper answering etiquette and developing good communication habits are important skills to learn. We'll show you how to respond to a variety of situations.
At The Office
Keep it professional. When you're[...]
Don’t panic just yet: but in a few years, your fridge could become a target for cyber criminals. As the number of devices in the Internet of Everything grows, so does the likelihood that connecting these devices and networking them together could increase the number and type of attack vectors[...]
Whether you're in a customer- focused, retail-style business or an organization that handles a lot of internal calls, phone manner skills are very important to both develop and to regularly train people in. Here's a way to evaluate if your team's skills are effective and how to retrain[...]